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There is a simple fix for allowing Rhozet ProMedia Carbon to encode videos that have been shot with the rotate effect, or in profile mode – say from a mobile device.

If you would like to allow people to upload videos in profile mode and have them encoded, follow the these steps:

  1. Remote into your ProMedia Carbon server
  2. Download and unzip the Registry file
  3. Run the downloaded file as an Administrator
  4. Accept any warnings or dialog boxes that may come up
  5. Restart the ProMedia Carbon (Nexus) service

That is it! Now these videos will be encoded and uploaded just as any other.